Privacy Policy: Your privacy is important to us. Our collection, use, and handling of personal data through the Platform are governed by our Privacy Policy (available on our website). By using LGV Studio, you acknowledge that you have read and understood the Privacy Policy. We comply with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, as well as the EU GDPR where applicable for our EU users. We will implement appropriate technical and organizational measures to protect your personal information.

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Personal Data of Users: When you register as a user on the Platform or engage in transactions, you will provide certain personal information (such as name, contact info, profile details, etc.). We will use this information to operate the Platform (e.g., display profiles, enable contacts between Client and Expert) and for other limited purposes as described in the Privacy Policy (such as sending service-related communications, improving our services, etc.). We do not sell your personal data to third-party marketers. We may share data with service providers under strict confidentiality for functions like payment processing or site hosting, and with other users only as needed for the Platform’s intended interactions (for example, if you are a Client contacting an Expert, your name and contact method will be shared with that Expert).

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Expert Profile Data: Experts understand that the content they post in their profile is public. This can include personal data such as your name, photo, general location (city/country), and any biographical information or work history you include. By creating a profile, you consent to this information being published on our Platform and viewable by visitors. Do not include sensitive personal information in your public profile that you do not wish to be publicly available. We allow Experts to share contact details in their profiles to facilitate direct communication, but be mindful that posting, for example, a personal phone number publicly is at your own discretion. We encourage using business contact information.

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Communication Privacy: If the Platform provides any internal messaging between Clients and Experts, please note these messages may be recorded on our servers. While we generally do not access or monitor private messages, we reserve the right to review communications if a dispute, security issue, or abuse is reported. By using any messaging feature, you consent to this possible access. We will handle any such data in accordance with privacy laws.

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Direct Communications Off-Platform: If Clients and Experts choose to communicate outside the Platform (via email, phone, etc.), LGV is not collecting or processing those communications directly. However, Experts should treat any personal data received (like a client’s email or phone number) in line with data protection principles. If you, as an Expert, collect or store a Client’s personal data outside of our Platform, you may be considered an independent data controller for that information and are responsible for complying with privacy laws (for example, do not use a Client’s contact information for any purpose outside the scope of the project without consent).

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GDPR Rights: If you are a user in the UK or EU, you have rights under data protection law regarding your personal data. These include the right to access data we hold about you, to request correction of inaccuracies, to request deletion (right to be forgotten), to restrict or object to processing, and to data portability, subject to certain conditions. Our Privacy Policy and our internal practices are designed to uphold these rights. You may contact us at any time to exercise these rights or ask questions about your data. Generally, if you wish to delete your account, we will delete or anonymize personal data, except to the extent we are required to retain it for legal or compliance reasons (e.g., records of transactions for accounting).

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Cookies and Tracking: The Platform uses cookies and similar technologies to provide and improve our services (for instance, keeping you logged in, analyzing site traffic, etc.). Details are provided in our Cookie Policy (if available) or Privacy Policy. By using the Platform, you consent to our use of cookies as described in those policies. You can adjust your browser settings to refuse cookies, but note that some features of the Platform may not function properly if cookies are disabled.

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Data Transfers: Since LGV is based in the UK, your data will be stored on servers located in the UK or other European servers. If you are accessing from outside the UK/EU (for example, the United States), note that your data will be transferred to and processed in the UK. We rely on adequacy decisions or standard contractual clauses as appropriate to ensure legal data transfers. Similarly, if we need to transfer data outside of the UK/EU (e.g., to a service provider in another country), we will do so in compliance with the GDPR’s requirements for cross-border data transfers.

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Confidentiality of Project Information: We expect both Clients and Experts to respect confidentiality where applicable. If a Client provides an Expert with confidential information for a project (such as business plans, login credentials for content, etc.), the Expert is expected to keep that information confidential and use it only for the project. Likewise, if an Expert shares proprietary methodologies or sample work not meant for public disclosure with a potential Client, the Client should not misuse or disclose it. While this is largely between the parties to enforce (via NDAs or contract terms outside of LGV), a breach of confidentiality obligations related to Platform-facilitated work could be considered a violation of our Terms under misuse of Platform (if reported, we may take action against the offending user’s account).

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Legal Requests: LGV may disclose user information if required by law, court order, or governmental regulation, or if such disclosure is necessary in our good faith belief to comply with legal processes, to investigate or enforce these Terms, or to protect the rights, property, or safety of LGV, our users, or the public. If permitted, we will notify the affected user of such demands unless legally prohibited.

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For more details on how we handle data, please review our Privacy Policy. By using the Platform, you agree to the practices described therein.

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11. Disclaimer of Warranties

“As-Is” Basis: LGV Studio and all services and content provided through the Platform are offered on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. Use of our Platform is at your own risk. While we strive to maintain a safe, reliable, and high-quality service, we make no warranty that the Platform will meet your requirements or expectations, or that access will be uninterrupted, timely, secure, or error-free.

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Platform Functionality: LGV does not warrant that the Platform (including any software, apps, or servers) is free of viruses or other harmful components. Although we take reasonable measures to secure the Platform, we cannot guarantee that it will be immune from unauthorized access, downtime, or data loss. You are responsible for implementing safeguards (like using updated antivirus software and securing your account) to protect your own systems.

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Information Accuracy: We do not guarantee the accuracy or completeness of any information or content provided by other users on the Platform. This includes Expert Profiles, portfolios, service descriptions, and Client postings. LGV does not warrant or confirm that any user-provided content is truthful, up-to-date, or reliable. For example, LGV does not guarantee that any specific credential or claim made by an Expert is valid beyond our initial verification (which is limited in scope). Clients should independently verify information that is material to their hiring decision. Likewise, we do not guarantee that any project description or inquiry from a Client is accurate or bona fide.

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No Guarantee of Results: LGV makes no promises or guarantees regarding the outcome of using the Platform. We do not guarantee that Clients will find suitable Experts for their needs, nor that Experts will secure work or business through the Platform. Any hiring, projects, or business outcomes are solely dependent on the actions of users and factors outside LGV’s control. Experts’ services are their own , LGV does not guarantee any specific results from those services. For instance, LGV cannot and does not guarantee that a photoshoot conducted by an Expert will meet a Client’s subjective expectations or that a video produced will achieve a certain reach.

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Professional Qualifications: Although we implement a verification process for Experts, LGV does not guarantee or warranty the professional qualifications, expertise, experience, or suitability of any Expert. We are not liable for any misrepresentations an Expert may make about their qualifications or for any lack of skill or competence revealed in the course of a project. Clients engage Experts at their own risk, and it is the Client’s responsibility to evaluate and select an Expert appropriate for their project. Any reference to an Expert being “verified” indicates only that they have passed our vetting steps; it is not a guarantee of quality or outcome.

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Third-Party Services and Links: The Platform may contain links to th

ird-party websites or services not operated by LGV (for example, an Expert might link to their personal website, or we might link to our social media or a payment gateway). Such links are provided for convenience only. LGV makes no warranty or endorsement of third-party websites, services, or products. If you access any third-party site or service, you do so at your own risk, and that third party’s terms and privacy policy will govern your use of their service. LGV is not responsible for the content or practices of any third-party websites.

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LGV Direct Services: With regard to the creative services provided directly by LGV through our store, we warrant that we will use reasonable care and skill as noted in Section 9. Apart from that specific assurance, to the fullest extent permitted by law, we make no other warranties , express or implied , regarding those services. We cannot promise that our creative solutions will be perfect for your needs or that they will achieve particular business outcomes; only that we will deliver them as described and with due competence. Any implied warranties (for example, merchantability, fitness for a particular purpose) are expressly disclaimed. However, none of these disclaimers override warranties that cannot legally be excluded or any consumer rights you have under law, which are addressed below.

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Beta Features: If at any time LGV offers new features or services on a trial or “beta” basis, those are provided “as-is” without warranties of any kind and may be subject to additional terms.

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Your Responsibility: You understand that the use of a creative services platform involves risks. You might engage with someone who doesn’t deliver to your expectations, or you might not get hired as much as you hoped. While we try to minimize risks through vetting and terms, LGV is not responsible for the actions of users or the outcome of any engagement. Always use your best judgment: for Clients, interview and vet your chosen Expert; for Experts, clarify project requirements and consider using written contracts for significant engagements.

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No Implied Warranty: Any oral advice or information provided by LGV (through support channels, for example) does not create any warranty not expressly stated in these Terms.

 

ies. If such laws apply to you, some of the above exclusions may not apply to you to the extent prohibited by law. In such cases, LGV’s warranties will be limited to the minimum extent permitted by applicable law.

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12. Limitation of Liability

Indirect Damages: To the maximum extent permitted by law, LGV (Let’s Get Visual Ltd) and its directors, officers, employees, affiliates, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of (or inability to use) the Platform or any services obtained through the Platform. This includes, without limitation, damages for lost profits, lost business opportunities, loss of goodwill, loss of data, service interruption, computer damage, or system failure, or the cost of substitute services, even if we have been advised of the possibility of such damages.

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Direct Damages Cap: LGV’s total aggregate liability to any user (whether an Expert, Client, or otherwise) for any and all claims arising from or related to the use of the Platform or these Terms shall not exceed the greater of: (a) the total amount of fees actually paid by you to LGV in the twelve (12) months prior to the event giving rise to liability, or (b) £100 GBP. If you have not paid any amount to LGV (for example, a Client who only uses the free aspects of the site), LGV’s total liability will be capped at £100 (or equivalent in local currency). This cap on liability applies to all claims of any kind, whether based on warranty, contract, statute, tort (including negligence), or otherwise.

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Liability for Services Between Users: Since, as explained, LGV is not a party to the contracts between Clients and Experts, LGV is not liable for the acts or omissions of any Client or Expert you engage through our Platform. Each user acknowledges that any legal claim arising from services a Client received from an Expert (such as a claim of professional negligence or breach of contract) must be brought against the responsible party (Expert or Client) and not against LGV. LGV does not have control over, and is not responsible for, the quality, safety, legality, or efficacy of Expert Services or Client’s payment obligations.

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Release from User Disputes: As stated in Section 7, you release LGV from claims related to disputes between you and other users. Therefore, LGV will not be liable for any issues arising from communications, dealings, meetings, or transactions with other users.

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No Liability for Loss of Content: LGV is not liable for any loss or damage to content or data that you or others may experience. We encourage Experts to keep backup copies of any important work samples or messages, and Clients to save important communications or deliverables offline. While we implement data backup and security, we cannot guarantee that data loss will never occur.

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Downtime and Technical Issues: LGV tries to ensure the Platform is available 24/7, but we do not guarantee uninterrupted access. Outages, whether due to maintenance or technical failures, may occur. LGV will not be liable for any loss of opportunities or any damages resulting from Platform downtime or slow performance. In the event of a significant outage or error on our part that materially affects an Expert’s paid subscription, we may (at our discretion) offer a prorated credit or extension of the subscription, but this is not guaranteed and is assessed case-by-case.

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Exceptions – When Liability is Not Limited: Nothing in these Terms excludes or limits LGV’s liability for: (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability which cannot be excluded or limited under applicable law (such as certain liabilities under the UK Consumer Rights Act 2015, or under applicable product/service liability laws). Additionally, if you are a consumer, your statutory rights are not excluded; some of the limitations above may not apply to you to the extent that applicable law does not allow them.

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Consumer Transactions: If you are using the Platform as a consumer (for personal, non-business purposes), you may have certain legal rights that cannot be waived by contract. For instance, in the UK, services must be provided with reasonable care and skill. These Terms are intended to comply with such laws, and nothing in them is meant to restrict the rights that consumers have under law. In case of any inconsistency between these Terms and mandatory consumer laws, the latter will prevail.

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Limitation Period: You agree that any claim or cause of action arising out of your use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. (This limitation may not apply to consumers in certain jurisdictions who have longer statutory periods.)

Multiple Claims: All claims and liabilities arising out of or relating to these Terms or the use of the Platform will be aggregated to calculate the above liability cap. The existence of multiple claims or suits will not enlarge or extend the limitation.

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This Limitation of Liability section is a critical part of our agreement. It allocates the risks between you and LGV, reflecting the fact that we do not charge Clients for basic use of the Platform and charge only modest subscription fees to Experts, which would be impossible if we had to assume unlimited liability.

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13. Indemnification

Your Agreement to Indemnify: You (as a user of the Platform, whether an Expert, Client, or other user) agree to indemnify, defend, and hold harmless Let’s Get Visual Ltd (LGV) and its affiliates, officers, directors, employees, agents, and representatives, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees and costs) arising out of or in any way connected with any of the following:

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• Your Breach: Your breach of these Terms or of any law or regulation, or violation of any rights of a third party.

• Your Content: Any content you submit, post, or share on the Platform (including but not limited to Expert profile information, portfolio items, or communications) that infringes or misappropriates any intellectual property, privacy, or other rights of any person, or that is defamatory or harmful, or any content that is otherwise in violation of these Terms.

• Your Interactions and Contracts: Any dispute or litigation between you and another user (or users) of the Platform. For example, if you are an Expert and a Client brings a claim against LGV alleging that they suffered damages because of your poor service or misconduct, or if you are a Client and an Expert claims LGV is responsible for your failure to pay or some harm you caused – in such cases, you agree to indemnify LGV for any costs or liabilities we incur as a result of that third-party claim.

• Your Off-Platform Actions: Any actions you take outside the Platform in connection with a relationship formed on LGV Studio that results in liability. For instance, if you conduct a photoshoot on a Client’s property and cause damage, and the Client tries to hold LGV liable, you will indemnify us. Or if you misuse personal data obtained through the Platform and it leads to a legal claim, you will indemnify LGV.

• Your use of LGV Services: If you purchase an LGV Service (from our store) and then use or implement the deliverables in a way that causes a legal issue (for example, you provide us with materials that infringe others’ rights and ask us to incorporate them, or you misuse our deliverable), and LGV is sued as a result of your conduct, you will indemnify us.

 

Cooperation: If LGV is faced with a legal claim that is subject to your indemnification, we will notify you of the claim (provided we have current contact information for you) and allow you, at your cost, to assume the defense of the claim (with counsel reasonably chosen by you). However, we reserve the right to participate in the defense with counsel of our choice at our expense, and you agree not to settle any claim in a manner that admits fault or imposes obligations on LGV without our prior written consent.

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Continued Obligations: Your indemnification obligation will survive any termination of your account or of these Terms. This means even if you delete your account or stop using the Platform, if a claim later arises from your use during the time your account was active, you will still be responsible for indemnifying us.

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Additional Protection: This indemnity is intended to ensure that if LGV suffers harm due to your actions or content, you will bear the cost of that harm rather than LGV. If you are an Expert, consider that this is similar to how you would be responsible if something goes wrong in your own business; listing on LGV doesn’t transfer that risk to us. If you are a Client, understand that LGV is providing the venue, but cannot be held responsible for your choices or conduct. This section helps reinforce that separation.

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14. Termination and Suspension

Termination by You: You may stop using the Platform at any time. If you wish to delete your account or discontinue your Expert subscription, you can do so through your account settings or by contacting us. Termination of an Expert subscription will be effective as described in Section 5 (typically at the end of the current billing cycle if you cancel). Simply ceasing to use the Platform will not automatically terminate any obligations you’ve accrued (for example, if you’ve agreed to complete a project with someone, you should honor that or formally terminate that agreement with the other party). Also, note that even if you delete your account, LGV may retain certain information as required by law or for legitimate business purposes (see Privacy Policy), but your profile will no longer be visible.

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Termination or Suspension by LGV: LGV reserves the right to suspend or terminate your access to the Platform (or certain features of the Platform) at our sole discretion, at any time, with or without notice, if we have reason to believe: (a) you have violated these Terms or any applicable law; (b) you have engaged in fraudulent, unsafe, or objectionable conduct (even off the Platform if it relates to users found through the Platform); (c) you have misused the Platform or caused potential legal liability to us or others; or (d) you are engaging in behavior that we deem abusive, harassing, or that may harm LGV’s reputation or users. We may also suspend accounts that are under investigation or to comply with legal requests. In cases of minor or curable breaches, we may give you a warning or ask you to correct the issue before taking further action, but we are not obligated to do so.

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Effect of Termination: Upon termination of your account by either party:

• Your right to use the Platform will immediately cease. You must stop using the Platform and any content or materials obtained from it.

• If you are an Expert, your profile will be removed from public view. Any pending inquiries or leads may be lost. We are not liable for any loss of business or opportunities resulting from termination.

• If you have any outstanding subscription fees or other payments owed to LGV, you must still pay those; termination does not absolve you of obligations to pay accrued fees. We generally will not refund any subscription fees for the remaining period at termination if the termination is due to your breach of the Terms. In cases where termination is without cause (for instance, if we shut down the Platform entirely or you terminate without breach), we may provide pro-rata refunds of prepaid fees at our discretion.

• Any clauses of these Terms which by their nature should survive termination (such as indemnities, limitation of liability, dispute resolution, etc.) shall continue in effect.

 

Post-Termination Handling of Disputes: If you are involved in an ongoing dispute or project at the time of account termination, LGV may (but is not obligated to) provide the other party with your contact information on file, if allowed by law and if needed for them to seek redress or continue the matter outside the Platform. We prefer not to get involved, but this is a consideration to protect users from someone trying to evade responsibility by disappearing from the Platform.

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Platform Changes and Closure: LGV reserves the right to modify, suspend, or discontinue any part of the Platform or the entire Platform itself, at any time, for any reason (for example, if we decide to cease operations, or pivot our business model). If we discontinue the Platform entirely, we will provide notice to users via the Platform or email when feasible. In such an event, we will have no liability to you due to the termination of service, aside from handling any due refunds for undelivered LGV Services or unused subscription periods if applicable.

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Appeal: If your account has been suspended or terminated and you believe this was a mistake, you may contact us to request a review. We will consider such requests, but the decision of LGV shall be final and there is no guaranteed right to reinstatement.

15. Governing Law and Jurisdiction

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Governing Law: These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. We choose UK law given LGV is a UK-based company. If you are using the Platform from outside the UK, you understand that your relationship with LGV is still governed by UK law.

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Jurisdiction: You and LGV agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims arising out of or relating to these Terms or your use of the Platform. You waive any objection to the courts of England and Wales on grounds of inconvenient forum or otherwise.

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However, if you are a consumer residing in the European Union (EU), you may be entitled under applicable law to bring claims in the courts of your country of residence. These Terms do not override any such rights you might have. Similarly, if a law in your country of residence provides you the right to litigate in that country for certain consumer disputes, this section does not waive that right.

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Other Jurisdictions: If you access or use the Platform from a jurisdiction outside the UK, you are responsible for compliance with any local laws that may apply. LGV does not represent that the Platform content or services are appropriate or available for use in all locations. Those who access from other locations do so on their own initiative and risk, and they must ensure compliance with local laws.

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Legal Disputes with LGV: Before filing any legal action, we strongly encourage you to contact us to discuss the issue. Often disputes can be resolved through our support team. If a dispute arises that cannot be resolved informally, the proper venue will be as specified above.

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No Class Actions (for US users if applicable): If our user base includes U.S. users, we might include a clause that disputes will be resolved on an individual basis and not as part of a class or representative action. Since our primary focus is UK/EU, and we have not been instructed to create an arbitration or class action waiver, we omit it here. But it’s worth noting to users that each claim will be handled individually.

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European Online Dispute Resolution: If you are an EU-based consumer, you should be aware that the European Commission provides an Online Dispute Resolution (ODR) platform, which can be found at https://ec.europa.eu/consumers/odr. You can use this platform to facilitate resolution of disputes with online service providers. However, please note that LGV is not obliged to participate in a formal dispute resolution process via the ODR platform or other ADR entities. We will review any complaints brought to our attention (whether via that platform or directly) in good faith, but disputes will generally be resolved in the courts as stated above unless an alternative resolution is mutually agreed.

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16. Changes to These Terms

Right to Modify: LGV may revise or update these Terms of Service from time to time. If we make material changes,we will notify users by posting the updated Terms on the Platform and updating the “Last Updated” date at the top, and/or by sending an email to registered users or other notice as required by law. What constitutes a “material change” will be determined by us in good faith and using common sense and reasonable judgment.

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Acceptance of Changes: By continuing to access or use the Platform after revised Terms have been posted, you will be deemed to have accepted the changes. If you do not agree to the updated Terms, you must stop using the Platform and, if applicable, cancel your subscription or delete your account. We encourage you to review the Terms periodically to stay informed of your rights and obligations.

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Advance Notice for Certain Changes: Where required by law, or for significant changes (for example, introducing a new commission fee for Experts, changes to dispute resolution provisions, etc.), we will provide a longer notice period or seek your explicit agreement. For instance, we might ask you to click “Agree” to the new Terms when you log in, to ensure consent. If you decline, you may no longer be able to use the Platform.

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Historic Versions: Upon request, we can provide you with prior versions of the Terms for your reference, or you may find them archived on our website if we maintain an archive.

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Updates to Other Policies: Any other policies or agreements referenced in these Terms (such as the Privacy Policy, Code of Conduct, etc.) may also be updated from time to time. We will similarly notify users of material changes to those.

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17. Miscellaneous Provisions

Entire Agreement: These Terms, along with any additional policies, guidelines, or rules that we reference or provide (such as our Privacy Policy and any other documents expressly incorporated by reference), constitute the entire agreement between you and Let’s Get Visual Ltd regarding the use of the LGV Studio Platform. They supersede any prior agreements or understandings, whether written or oral, relating to your use of the Platform. Any additional or different terms proposed by you (for example, in an email or during registration) are rejected and will not apply unless specifically agreed in writing by an authorized representative of LGV.

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Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. In other words, the invalid part will be severed, and the rest of the Terms will still apply. If needed, the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, reflecting the original intent.

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No Waiver: No failure or delay by LGV in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof. Similarly, no single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof. If we do not enforce a provision, we are not waiving our right to do so later. Any waiver of rights or provisions under these Terms will only be effective if it is in writing and signed by a duly authorized representative of LGV.

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Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. This includes any assignment by operation of law (for example, if you merge with another company, or in case of bankruptcy). LGV may freely assign or transfer these Terms (in whole or in part) as part of a merger, acquisition, sale of assets, or by operation of law, or otherwise at our discretion. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

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Independent Contractors: You and LGV are independent contracting parties. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship. Likewise, Experts and Clients are independent from LGV and from each other (outside of any direct contract they form). Experts are not employees or agents of LGV, and they are responsible for their own taxes, insurance, and compliance with other legal obligations as self-employed individuals or businesses.

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Third-Party Beneficiaries: Except as expressly provided in these Terms, there are no third-party beneficiaries to this agreement. This means no one other than you and LGV (and permitted assigns) have the right to enforce any part of these Terms. For example, even though our officers and employees are protected by the liability limitations, they are not parties to this contract and have no obligations under it.

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Notices: LGV may provide notices to you by email (to the address associated with your account), through the Platform (such as a notification on your dashboard or an in-app message), or by other reasonable means. You are responsible for keeping your contact information up to date. Notices sent by email will be deemed received 24 hours after the email is sent, unless we receive a bounce-back indicating the email address is invalid. Formal legal notices to LGV should be sent to our physical mailing address, with a copy via email for expediency. (See Contact Information in the next section.)

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Headings: Section headings and titles in this agreement are for convenience only and do not have any legal effect. They do not limit or define the scope of any section.

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Interpretation: In these Terms, “including” (and similar terms) are to be construed without limitation – as if followed by “without limitation”. Any references to “in writing” or “written” include communications by email or other electronic form. If these Terms are translated into another language, the English version will prevail in case of any conflict in interpretation.

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Force Majeure: LGV shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, such as natural disasters, acts of government, war, terrorism, riots, labour strikes, internet or power outages, or pandemics/epidemics (“force majeure events”). If such an event occurs, we will use reasonable efforts to notify users and mitigate the impact, but some interruptions may occur.

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18. Contact Information and Customer Support

If you have any questions, concerns, or feedback about these Terms or the LGV Studio Platform, or if you need to send a legal notice, please reach out to us:

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Let’s Get Visual Ltd (LGV Studio)
Registered Address: [Insert Company’s Registered Address in the UK]
Email: [Insert contact email, e.g., [email protected]]
Contact Form: [If available, mention the website contact page]
Telephone: [Insert phone number if the company provides one for business inquiries]

(The above contact details are provided for your convenience. For official legal notices, we recommend using a traceable delivery method to our registered address and sending a copy via email.)

Customer Support: For general platform support or questions about using LGV Studio, you can contact our support team at [support email] or visit our Help/FAQ section on the website. We strive to respond to inquiries within 2 business days.

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Complaint Handling: If you have a dispute or complaint regarding the Platform or another user, we encourage you to contact us first. We will attempt to address your concerns and mediate if appropriate (though we do not formally resolve user-to-user disputes, we can take action on account status or provide guidance). Any complaints about LGV’s own services will be handled in accordance with our internal complaints procedure; we aim to acknowledge receipt of a formal complaint within 5 working days and provide a substantive response within 14 working days.

Legal Notices: For any legal correspondence, please include “Attn: Legal Department – Terms of Service” in the subject or heading, and provide a clear description of the issue. If you are asserting a breach of these Terms or a specific legal right, please provide supporting information to allow us to address the matter effectively.

We value your use of LGV Studio and appreciate feedback that helps us improve. Thank you for reading these Terms carefully and for being a part of the LGV creative community.

By using the Platform, you signify that you agree to these Terms of Service. Happy creating and collaborating with LGV Studio!